Effective date: 2025-01-01
1. Who we are
Lakrome Luxury Coach ("Lakrome", "we", "our") provides intercity coach services and online booking. This Privacy Policy explains how we handle your personal data.
2. Information we collect
- Identity details: full name, gender (if provided).
- Contact details: phone number, email address.
- Booking details: routes, dates, seat selections, reference numbers.
- Payment metadata: payment reference and status (we do not store full card data).
- Technical data: device, browser, IP address, and cookie identifiers.
- Communications: messages sent to our support channels.
3. How we use your information
- To process bookings, issue tickets, and manage your journeys.
- To send confirmations, updates, changes, and support messages.
- To improve our services, safety, and customer experience.
- To detect, prevent, and address fraud or misuse.
- To comply with legal obligations and regulatory requests.
4. Cookies and analytics
We use essential cookies for core functionality (authentication, session, booking flow) and may use analytics to understand usage and performance. You can control cookies in your browser settings.
5. Sharing your information
- Service providers: payment processors, SMS/email providers, hosting.
- Authorities: when required by law or to protect safety and security.
- Business transfers: in the event of a merger, acquisition, or asset sale.
6. Data retention
We retain personal data for as long as necessary to provide services and meet legal requirements. Booking records and related payment references may be retained in line with applicable regulations.
7. Your rights
- Access, correction, and deletion of your personal data.
- Objection or restriction of certain processing activities.
- Portability of data where applicable.
To exercise your rights, contact us using the details below. We may need to verify your identity before responding.
8. Children’s privacy
Our services are intended for general audiences. We do not knowingly collect personal data from children without appropriate consent in accordance with local laws.
9. International transfers
If personal data is transferred outside your country, we use appropriate safeguards to protect it as required by law.
10. Changes to this policy
We may update this Privacy Policy periodically. Significant changes will be notified on this page or via email/SMS where appropriate.
11. Contact us
If you have questions about this Privacy Policy, contact us at Lakromebus@Gmail.Com or by phone at +255765067083.